How do I make a new room reservation?
You can book online at special discounted rates via our website by going to our online booking engine. You can also visit our online booking link here.
You can also reach us on info@umaidpalace.com or call on +91-9610740882 / +91-98299 20306.
How will I get the confirmation of the booking made on the brand website?
Once the booking process has been completed and payment has been made, you will receive the confirmation voucher on the email ID used to make the booking.
What kind of documents shall I carry at the time of check-in?
Government ID proofs are accepted (Aadhaar Card, Driver’s Licence, Passport for Foreigner Nationals with Visa)
What are the check-in and check-out timings?
Check-in time is 1400 hours and check-out at 1100 hours.
Can I request an early check-in / late check-out?
Early check-in and late check-out subject to availability. You may send the request at info@umaidpalace.com
How can I make changes to my booking?
Please write to us on info@umaidpalace.com with your confirmation number and our team will assist you with the same.
What is the hotel cancellation policy for room reservations?
If the cancellation or modifications are done up to 2 days prior to the arrival date, no charges are applicable. In case of cancellation within 2 days of arrival, the full room rate would be charged.
What is the hotel's child policy?
Two children below 5 years can be accommodated in the parent's room without any additional charges, no extra mattress would be provided by the hotel. For children above 5 years, extra charges of INR 1500 + taxes (including extra mattress and breakfast) per child would apply.
How many adults can be accommodated in one room?
Three adults can be accommodated in one room. Additional charges for extra mattresses and breakfast would apply for the third adult.
When is the refund issued?
The refund is processed within 7 days of receiving the refund request. 10% administrative fee is applicable to any confirmed booking.
Do you have a full on-board meal & stay plans available?
Yes, rate plans with all on-board meals with accommodation are available. You can book the desired plan through our website.
How can I get an invoice for my stay at the hotel?
You can send the request to info@umaidpalace.com or call us on +91-9828 922899. Please mention the booking ID to expedite the process.